Turnaround Time

Our standard turnaround time is an estimated 10 business days. This is dependent on our current schedule, quantity, design complexity, # of print or embroidery locations, and finishings. Turnaround time does not start until order details have been finalized, all blanks have arrived and the order has been paid for. 

If you have an exact due date, let us know. We offer guaranteed turnaround time, additional rush fees may apply. Guaranteed turnaround time must be confirmed before your order is approved and paid for. 

Generally our rush fees are:

24-48 hours - 100% (of embroidery or print services + finishings)

3-4 days - 50% (of embroidery or print services + finishings)

5-6 days - 30% (of embroidery or print services + finishings)

Digitization 

Digitized files we produce are for internal use only. We do not send out any of our DST or PES files. If you would like digitized files for external use, contact us at padlockembroidery@gmail.com. 

If you are providing your own DST or PES that you received from an external source, we will run the file as is. We cannot make changes to the file as we did not create it ourselves. If you would like to make changes to the DST or PES you will have to ask the person who designed it for you. We cannot reimburse you for misprints if they are caused by a DST or PES file we did not produce ourselves.

AI Generated Artwork and Mock Ups

If you choose to send over AI generated artwork please thoroughly review it to make sure it is correct as we cannot make changes to your artwork. Embroidered mock ups generated by artificial intelligence are not accurate. Embroidery will sew out differently depending on the size of the design, the fabric or blank it is being embroidered on, the needle used to sew it out and many more external factors.

Color Matching 

Colors displayed on digital screens may vary from actual thread, ink, and Pantone colors due to differences in screen settings, lighting, and display technology. Backlit screens do not accurately represent physical colors, and exact color matching cannot be guaranteed. We recommend referencing physical color samples or Pantone swatches when color accuracy is critical.

When printing on garment and pigment dyed blanks please note dye migration can occur. The fabric dye transfers into a printed design, causing discoloration. This can happen during heat curing, particularly on pigment-dyed garments, and may take several days to become visible. While we take precautions to minimize it, dye migration cannot always be prevented.

Misprints

All garments, printed or embroidered, are subject to a 3-5% misprint rate. While this rarely happens, we recommend providing extra blanks if you are looking to produce an exact number of pieces. We reduce the risk of embroidered misprints at our studio by sampling all graphics on scrap fabric before production begins. We do not offer samples for screen printing. 

Depending on the fabric and size of embroidery, thin text and other small details may need to be adjusted to sew out clean. We strongly recommend providing an extra blank to sample on before we sew out the full order. This way we can sample the design out on the same fabric we will use for the full order.

Clients are responsible for inspecting their orders upon receipt and must report any discrepancies, quality concerns, or suspected production defects within 48 hours of pickup or delivery. Due to the nature of our products and services, Padlock Services cannot reliably determine the cause of damage or defects reported after this period. Claims submitted after 48 hours may not be eligible for replacement, repair, or reimbursement.

Payment

Full payment required before we begin purchasing materials, ordering garments, or starting production. Orders will be processed and scheduled once payment has been received in full and all necessary approvals have been confirmed. You can pay via Zelle or CC.

Order Pick Up / Uber Courier

All orders can be picked up from our studio Monday through Friday. Please schedule a pick up time with us beforehand so we can buzz you in. 

You can also have your order shipped to you. We will print your label and invoice you separately. We prefer to work with UPS as they frequently pick up packages from our building. We do not offer international shipping but are happy to print the label out for your box and place it outside of our studio door so you can schedule a pick up.

If you are sending an Uber courier you need to get confirmation from us before ordering it. Our studio is in a large building so we need to make sure we know when it is arriving so we have enough time to bring the boxes to the curb for your driver. After we approve the uber courier you can add our contact information to the ride and text us a tracking link. Uber couriers are ideal for samples and smaller orders. If your order is more than 3 boxes we recommend pick up or shipping.